CIANSUNG - Provider Of System Integration Solutions and Manufacturer Of Automation Equipment

How long is the product covered under after-sales warranty, and how do you handle quality-related issues?

2026-05-13

Within one year of project delivery: For any issue caused by our product quality (excluding improper use), including but not limited to: excessive wear of fixed structures such as rack supports, system failure to respond or match with auxiliary equipment, automated forklift recognition errors or excessive deviation, damage to totes or their dislodging/slipping from the rack.

a) Our after-sales team will respond 24/7 (Considering time zone differences, a direct phone call to the project manager is recommended).

b) We will provide a solution, offer remote guidance to the greatest extent possible, and dispatch on-site engineers to address the problem if necessary.

c) We will also cover the cost of replacement materials (either procured locally or supplied by us) and provide reasonable compensation for operational losses resulting from downtime.

For projects beyond one year after delivery: We will continue to provide solutions to the best of our ability and maintain the highest level of responsiveness. Our after-sales engineering team is always committed to resolving any issues that our customers may encounter.

What is the standard delivery period for projects, particularly for large-scale ones? If it exceeds the estimated time, will we be charged extra for labor?

Would it be possible for me to have an on-site inspection of intelligent warehouse solutions or visit your factory, or could you share some online cases for reference?

Related questions

Would it be possible for me to have an on-site inspection of intelligent warehouse solutions or visit your factory, or could you share some online cases for reference?

Certainly. We are glad to arrange a site visit (Asian projects such as in China or South Korea are recommended), and an experienced staff will be there to accompany you, ready to answer all questions.

For clients without travel plans: We are happy to provide some reference cases (considering clients' privacy, only unimplemented proposals will be shared). If you are comfortable sharing relevant data, we can tailor a solution for you.

What is the standard delivery period for projects, particularly for large-scale ones? If it exceeds the estimated time, will we be charged extra for labor?

For a standard 20x50m warehouse with a height of 10m, construction takes less than one month (with all materials and equipment on site). Forklift deployment and system commissioning require another month, so total delivery is within 60 days.

For larger projects needing fast startup, we will add more manpower to maintain the same delivery timeline. For existing working warehouses, we recommend to reconstruct section by section, Once a section is completed, it alone can handle the throughput of the entire original warehouse, then we proceed with the remaining sections.

If a project is delayed, we will cover labor costs and pay daily compensation to the client. We will confirm orders and site conditions in advance to meet the deadline. All labor costs are contract-based. After delivery, few engineers may stay longer to help for free.

How can I determine whether my industry or warehouse needs an intelligent Automated Storage and Retrieval System upgrade?

Based on our experience, the following four scenarios deliver the fastest and greatest returns from automated warehouse implementation: （tell us about your industry, we will calculate the return rates for you）

1) Long, heavy, rust-prone materials (e.g., steel rails, frames, rebar) Manual retrieval is difficult. Bottom-layer materials are often left untouched for long periods and become rusty. Automated warehouses enable FIFO, preventing bottom-layer stagnation and corrosion.

2) Multi-stage production lines with frequent material handover (e.g., flange production lines) Poor coordination between stages leads to messy piles of materials and work-in-progress, severely affecting retrieval and production efficiency. Automated warehouses connect each stage, providing buffering and on-demand delivery.

3) Materials emitting irritating or toxic gases (e.g., chemicals) Manual handling poses safety and health risks. Automated storage minimizes human exposure, reducing hidden risk-related costs.

4) High-throughput express delivery industry Manual picking and material handling have reached their efficiency ceiling. Adding labor can not break the limit. The combination of RFID scanning, automated robots (e.g., AGVs, robotic arms), and automated warehouses is required to achieve higher throughput.

What immediate benefits can your warehouse solution bring to me? (This is another way to determine whether you will need it)

Higher throughput and fewer delays
A substantial increase in throughput is achieved immediately. Orders, suppliers, and internal workflows are integrated into a unified system, enabling more efficient scheduling and reducing waiting times between operations.

Lower labor costs and simplified management
Labor costs drop significantly, and safety risks from manual operations are minimized. At the same time, complex management tasks (such as supervision, performance evaluation, and shift scheduling) become highly simplified, cutting down on manual manager oversight.

Maximized space utilization with organized storage
High-density vertical storage makes full use of available space. The management system ensures everything remains organized, eliminating the clutter and inefficiency common in manual warehouses.

Where is the limit of this solution? how high can the racks reach, what is the maximum load per location, what is the top AGV speed, and how many times more efficient is it than manual labor?

In our completed projects, the tallest automated racking system stands at 24 meters, with its top secured to the steel structure of the factory roof. This racking uses Q235 steel, and each 1*1*1m storage location has a load capacity of 2 tons. If Q460 steel were applied under the same conditions, the load capacity per location could be increased to 3–4 tons.

The speed of AGVs depends on their load capacity and stablility. Taking RGV (Rail Guided Vehicle) as an example, thanks to its fixed rail system, it operates with a 1.8-ton load, and can easily reach a speed of 3.5 m/s.

Below are several representative cases for the efficiency:
1) Hefei Huayi: Reduced labor costs by 60% while doubling shipping efficiency.
2) Jointown South China Pharmaceutical Logistics Center: Largely eliminated manual sorting labor costs, increased sorting speed by 30%, and achieved 24/7 uninterrupted operation.
3) A multi-warehouse coordination project: Achieved a 90% increase in picking efficiency while significantly reducing labor costs.
4) Stanley Fertilizer Co., Ltd.: Deployed automated forklifts for automatic inbound/outbound in the production warehouse, reduced the workforce from five people to one, cutting labor costs by 80%.

Does your ASRS solution support modular deployment? Can I purchase only a specific part or module based on our actual needs?

Certainly. We offer phased, flexible services based on the customer's current level of automation:

For customers with no automation requirements yet, we can first assist in setting up vertical shelving suitable for manual picking, optimizing storage space while leaving interfaces for future automation upgrades.

For customers who already have vertical shelving, we can help adjust rack spacing, and deploy automated forklifts.

For customers who already have automated forklifts, we can further optimize their RCS and WCS, enabling more efficient equipment control.