Certainly. We can help to arrange a site visit (Asian projects such as in China or South Korea are recommended), and we will send an experienced sales to accompany you and answer any questions. For clients without travel plans: We are happy to provide some reference cases (considering previous clients' privacy, only unimplemented proposals are shared). If you are comfortable sharing relevant data, we can tailor a solution for you.

Within one year of project delivery: For any issue caused by our product quality (excluding improper use), including but not limited to: excessive wear of fixed structures such as rack supports, system failure to respond or match with auxiliary equipment, recognition errors or deviation beyond rated tolerance by autonomous forklifts, damage to custom-designed totes, or their dislodging/slipping from the rack. a) Our after-sales team will respond 24/7 (Considering time zone differences, a direct phone call to the project manager is recommended). b) We will provide a solution, offer remote guidance to the greatest extent possible, and dispatch on-site engineers to address the problem if necessary. c) We will also cover the cost of replacement materials (either procured locally or supplied by us) and provide reasonable compensation for operational losses resulting from downtime. For projects beyond one year after delivery: We will continue to provide solutions to the best of our ability and maintain the highest level of responsiveness. We assure that our after-sales engineering team is always committed to resolving any issues that our customers may encounter.

For a standard 20x50m warehouse with a height of 10m, construction takes less than one month (with all materials and equipment on site). Forklift deployment and system commissioning require another month, so total delivery is within 60 days. For larger projects needing fast startup, we will add more manpower to maintain the same delivery timeline. For existing working warehouses, we recommend to reconstruct section by section, Once a section is completed, it alone can handle the throughput of the entire original warehouse, then we proceed with the remaining sections. If a project is delayed, we will cover labor costs and pay daily compensation to the client. We will confirm orders and site conditions in advance to meet the deadline. All labor costs are contract-based. After delivery, few engineers may stay longer to help for free.

We hold certifications including ISO9001, ISO14001, CE, and SGS. We can also cooperate with customers to conduct any required tests in accordance with regional regulations. With 26 years of experience in exporting industrial equipment, we follow the most standardized protective and packing procedures for complete production lines, equipment, and products. Additionally, we have been working with a freight forwarder for 14 years, who is always available to meet all our needs.

Based on our experience, the following four scenarios deliver the fastest and greatest returns from automated warehouse implementation: （tell us about your industry, we will calculate the return rates for you） Long, heavy, rust-prone materials (e.g., steel rails, frames, rebar) Manual retrieval is difficult. Bottom-layer materials are often left untouched for long periods and become rusty. Automated warehouses enable FIFO, preventing bottom-layer stagnation and corrosion. Multi-stage production lines with frequent material handover (e.g., flange production lines) Poor coordination between stages leads to messy piles of materials and work-in-progress, severely affecting retrieval and production efficiency. Automated warehouses connect each stage, providing buffering and on-demand delivery. Materials emitting irritating or toxic gases (e.g., chemicals) Manual handling poses safety and health risks. Automated storage minimizes human exposure, reducing hidden risk-related costs. High-throughput express delivery industry Manual picking and material handling have reached their efficiency ceiling. Simply adding labor will not break the bottleneck. The combination of RFID scanning, automated robots (e.g., AGVs, robotic arms), and automated warehouses is required to achieve high throughput.

Higher throughput and fewer delays A substantial increase in throughput is achieved immediately. Orders, suppliers, and internal workflows are integrated into a unified system, enabling more efficient scheduling and reducing waiting times between operations. Lower labor costs and simplified management Labor costs drop significantly, and safety risks from manual operations are minimized. At the same time, complex management tasks — such as supervision, performance evaluation, and shift scheduling — become highly simplified, freeing managers from constantmanual oversight. Maximized space utilization with organized storage High-density vertical storage makes full use of available space. The management system ensures everything remains organized, eliminating the clutter and inefficiency common in manual or low-automation warehouses.

Certainly. We offer phased, flexible services based on the customer's current level of automation: For customers with no automation requirements yet, we can first assist in setting up vertical shelving suitable for manual picking, optimizing storage space while leaving interfaces for future automation upgrades. For customers who already have vertical shelving, we can help adjust rack spacing and deploy autonomous forklifts. For customers who already have autonomous forklifts, we can further optimize their RCS (Robot Control System) and WCS (Warehouse Control System).

Absolutely. We are very happy to provide OEM services to other companies. Whether you need us to manufacture stackers or shuttles according to your drawings, or customize racks, conveyors, or other equipment based on your system requirements, we can flexibly accommodate your needs. We not only offer complete ASRS solutions but are also willing to serve as your manufacturing partner, focusing on equipment production and quality control, while you focus on system integration, brand management, or market expansion. With a mature production system, strict quality standards, and reliable delivery capabilities, we can provide dependable hardware support for your ASRS projects.

In our completed projects, the tallest automated racking system stands at 24 meters, with its top secured to the steel structure of the factory roof. This racking uses Q235 steel, and each 1m × 1m × 1m storage location has a load capacity of 2 tons. If Q460 steel were used under the same conditions, the load capacity per location could be increased to 3–4 tons. The speed of AGVs depends on their load capacity. Taking RGV (Rail Guided Vehicle) as an example — thanks to its fixed rail system, it operates more safely and stably. With a 1.5-ton load, the RGV can easily reach a speed of 3 m/s. Below are several representative cases for the efficiency: （1）Hefei Huayi: Reduced labor costs by 60% while doubling shipping efficiency. （2）Jointown South China Pharmaceutical Logistics Center: Largely eliminated manual sorting labor costs, increased sorting speed by 30%, and achieved 24/7 uninterrupted operation. （3）A multi-warehouse coordination project: Achieved a 90% increase in picking efficiency while significantly reducing labor costs. （4）Stanley Fertilizer Co., Ltd.: Deployed automated forklifts for automatic inbound/outbound operations in the finished goods warehouse, reduced the workforce from five people to one, cutting labor costs by 80%.